Terms of use.

Last updated: 14 September 2026

1. Who you are dealing with

This website is operated by Charis Muzenda, a sole trader established in England, based at Nottingham, United Kingdom. Throughout these terms "I", "me" and "my" mean that sole trader. You can reach me at hello@charismuzenda.co.uk.

I work as an independent developer rather than an agency. There is no team behind me, which is the point: the person you brief is the person who writes the code.

2. Using this website

You may read, print and share pages of this site for your own or your organisation's use. You may not copy the design, code or written content to build a competing service, or present it as your own work.

I try to keep the site accurate and available, but I do not guarantee it will be uninterrupted or error free, and I may change or remove content without notice.

3. Prices shown on this site

Any figures shown are indicative starting points to help you judge whether to get in touch. They are not an offer and not a quotation. The only binding price is the one in a written quote I send you for your specific project.

4. Quotes and how work is agreed

Every project starts with a written proposal setting out what will be built, what is excluded, the timeline and a fixed price. Work begins once you accept that proposal in writing. Anything outside the agreed scope is quoted separately before it is built.

5. Payment

Unless the written quote says otherwise, projects are invoiced in stages, with a deposit before work starts and the balance on delivery. Invoices are payable within 14 days. Late payment may pause work and may attract interest under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Who owns what

On final payment, you own the code written specifically for your project, along with the hosting, domain and database accounts, which are set up in your name. There is no ongoing licence fee to me and no lock-in.

Two exceptions. Open source components stay under their own licences. General tools, techniques and non-client-specific code I wrote before or alongside your project remain mine, and you get a perpetual licence to use them as part of your delivered system.

7. Your responsibilities

Projects need input: content, feedback, access to systems and decisions when they are needed. If those are delayed, timelines move. You are responsible for the accuracy and legality of any content or data you supply.

8. Confidentiality

Anything you share about your business stays confidential. I am happy to sign your NDA. I may describe work in general terms as a case study, but never using your name, your data or anything identifying without your written permission first.

9. Warranty and support

I will fix defects in the delivered work, free of charge, for 30 days after delivery. A defect means the software does not do what the agreed scope said it would. New features, changes of mind and changes in your business are not defects, and are quoted separately.

10. Limits on liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, my total liability for any project is limited to the fees you have paid me for it. I am not liable for lost profits, lost business, lost data or indirect losses. You are responsible for maintaining your own backups.

11. Regulatory compliance is yours

This matters if you are a care provider. Software I build can help you record, track and evidence what you do. It does not make your service compliant, and it is not a substitute for your own judgement or for professional regulatory advice. Responsibility for meeting CQC, Ofsted, CIW or RQIA requirements remains yours.

12. Ending an engagement

Either of us may end a project in writing. You pay for work completed up to that point, and I hand over what has been built along with the accounts it runs on.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. Changes

I may update these terms. The version that applies to your project is the one in force when you accepted your written quote.